Clean Freaks Co. Questions, answered plainly.

No. We are a referral brand. We do not employ cleaners and we do not perform service directly. We vet local cleaning partners in each region we serve and connect you with them. The work is performed under the partner’s contract and insurance.

You pay the partner for the work. Clean Freaks Co is not invoiced for cleaning service. We earn our position by curating partners you would not have found, briefing them on your home, holding them to a published standard, and standing in the relationship if anything falls short. The alternative is vetting strangers yourself — and starting that process over each time a cleaner moves on.

The partner. Every partner we work with maintains a minimum of two million dollars in general liability coverage, plus commercial auto on every vehicle. The named beneficiary on the policy is the buyer of the service, not Clean Freaks Co. We verify coverage on signing and review annually.

Contact the partner first — they performed the work and carry the insurance, and their general liability policy is the mechanism that covers the loss. Document the damage as fully as you can. If a partner handles a legitimate claim poorly, tell us: a partner whose conduct after an incident falls below our standard stops receiving our referrals.

Every inquiry routes through us by design. It preserves accountability — the partner does not have to remember you out of context months later, because we keep the context — and it allows us to step in if the relationship ever needs adjustment. It also means partners cannot quietly route around us, which keeps the referral, and the standard behind it, meaningful.

Two-reference minimum, both contacted by us. Documented insurance coverage at two million general liability or above. Background checks on every crew member who will be on the property, re-run on a defined cadence. A signed code of conduct that governs phone use, conversation, photography, and vehicle marking on site. Capability verification for each service we list under the partner’s name. Partners who fall below the standard lose the partnership. The list is short by design.

A marketplace optimizes for transaction count. Curation optimizes for the right match. We refer one partner per service per region, so your relationship with that partner can deepen over time — the partner learns your home, your schedule, your standards. The trade-off is that we are sometimes booked deeper into the calendar than a marketplace would be. The benefit is the visits look the same in March as they did in January.

Submit an inquiry anyway. We will say so plainly, and either expedite a vetting pass on a candidate partner or refer you out cleanly. We would rather decline an inquiry than route it to a partner who is not yet on our standard.

Then they will appear as your full-service regional partner on every relevant page. Same logo, same name, same point of contact, every service. This is the cleanest version of the model and we prefer it where capability allows.

Because the price depends on the home. Square footage, fiber and material types, soiling level, stairs, accessibility, the surrounding conditions of the property — each shapes the quote. Posting a starting price would either inflate the expectation for simpler jobs or under-quote the complex ones. Instead, every quote is tailored. The factors that shape it are documented on the service pages.

Usually within one business day. We pass your inquiry to the local partner for your area, and they reach out directly with a tailored quote and scheduling.

Both. Most of our partners maintain recurring schedules for the homes they serve, but any service we list can be requested as a one-off — most often around moves, renovations, hosting events, or seasonal openings of a second home.

Keep them. We may be useful when your current arrangement changes — a move, a renovation, a host event, a relocation to a second home, a cleaner who retires. The curated phone number does not have to be the first call. It can be the call you make when the first one no longer answers.

Yes — and a partner may also use those before-and-after photos to market their own business, which is normal practice for a cleaning company. The one rule the code of conduct holds is that nothing in the image may identify you: no recognizable interior or exterior shots, no address or location tag, no client name. A close-up of a clean carpet or a restored driveway is fine; a wide shot of your home is not. Clean Freaks Co does not feature client homes in its own marketing — and if you would rather no photo of your property be used anywhere, even de-identified, tell us or the partner and that is honored.

Through the code of conduct every partner signs. It binds the partner to keep your name, address, and home details private, and Clean Freaks Co holds the same line on what you share with us. If you want a formal non-disclosure agreement in place for a particular property, we can arrange that with the partner — but for most carpet, window, and exterior-cleaning visits, the signed code of conduct is what carries the discretion.

Where the partner can accommodate it, no. Several of our partners maintain unmarked vehicles specifically for high-value work. Where a partner’s standard fleet is branded, we disclose that ahead of the visit so you can decide whether it is the right fit for the property.